Return & Refund Policy
At Bluebird Office Supplies, we want every customer to feel confident when shopping with us.
If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting returns, replacements, and refunds.
1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return:
- The item must be unused and in its original condition
- The product should include original packaging and accessories when applicable
- Proof of purchase must be provided
Items returned without meeting these requirements may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email: service@tanovique.com
Please include:
- Order number
- Product information
- Reason for return
- Supporting photos if needed
After reviewing your request, we will provide return instructions.
Important:
Please do not send items back before receiving return approval. Unauthorized returns may not be processed.
3. Damaged, Incorrect, or Defective Items
Please inspect your order after delivery.
If you receive an item that is:
- Damaged during shipping
- Incorrect compared with your order
- Defective or missing parts
Please contact us promptly so we can review the issue and provide assistance.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products
- Items damaged due to improper use
- Products missing original packaging or components
- Gift cards
- Final sale items
Shipping fees may not be refundable unless the issue was caused by an error on our part.
5. Exchanges
If you would like to receive a different item, we recommend:
- Returning the original product following our return process
- Waiting for return approval
- Placing a new order for the desired product
This allows for faster processing and better product availability.
6. Refund Processing
Once your return is received and inspected, we will notify you about your refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing may take up to 10 business days
- Your bank or payment provider may require additional time to complete the transaction
If your refund has not appeared after the expected timeframe, please contact us.
7. Contact Information
For questions regarding returns or refunds, please contact:
Bluebird Office Supplies
1225 S Hope St #2120
Los Angeles, CA 90015
United States
Email: service@tanovique.com
Phone: +1 (310) 477-0700
Thank you for choosing Bluebird Office Supplies. We appreciate your trust and are committed to providing a smooth shopping experience.